Kajabi Support – Getting Customer Support in 2024

kajabi support - Featured Image

One of the best things about Kajabi is their support team that’s always there to help you with whatever you need, whether it’s platform support or online business advice.

No matter what your question is, they’re willing to help.

In this post, we’ll look at various customer support Kajabi offers and how you can get the help you need when you need it.

Support Overview

This platform has the following customer support channels:

  • Welcome and Check-in Call
  • Email
  • Live Chat
  • Phone
  • Knowledge Base
  • Live Webinars
  • Facebook Community
  • Kajabi University

Let’s discuss each one of them in detail.

Welcome Call

welcome call kajabi

It’s a 30-minute call dedicated to users during the trial period. The welcome call aims to help you start by introducing the features and resources available.

If you want to create and launch your business immediately, you should take advantage of the welcome call.

How to Access Your Welcome Call:

  • Sign in to your dashboard.
  • Under the 1-on-1 session section, click “Book my 30-minute call.”
  • Select a date and time.
  • Fill out the necessary information and click “Schedule Event.”

Check-In Call

check in call

You must first claim your welcome call before registering for the check-in call. The check-in call, a.k.a activation call, is a 45-minute strategy session focused on helping you achieve your business goals.

How to Schedule Your Check-In Call:

  • Scroll down to 1-on-1 sessions inside your dashboard.
  • Click the “Book my 45-minute call” button.
  • Select a date and time. Then fill out the essential data.
  • Click “Schedule Event.”

Note: This follow-up call is only available for paid users. You’ll need to activate your subscription if you’re still on the trial period.


kajabi email support

This platform has a 24/7 email support team. No matter what time or day it is, you’ll be able to get in touch with a customer service representative.

You can reach out by submitting a request or emailing them at support@kajabi.com.

Email is the way to go if you need a written record of your conversation, your issue is more complex, or you want to attach files.

Live Chat Support

kajabi chat support

Live chat support is ideal for those who need quick answers to simple questions. Kajabi’s live chat support feature is available 24/7, but only for the Pro and Growth plan.

For the Basic plan, you’ll get access to it every weekday, from 8 AM to 5 PM PST.

The live chat support feature allows you to share your screen. It’s helpful, especially if you want to explain your issue better or show the expert what you’re talking about.

How to Access the Live Chat Support:

  • Sign in to your Kajabi dashboard.
  • Click the “Help & Feedback” tab at the bottom left of your screen.
  • Select “Chat with Us Now.”


Although Kajabi has phone support, it’s not suitable for software-related issues. However, it’s okay if you want to ask about your billing, account, or subscription. Kajabi’s phone support line is +1 800-860-5619.

Kajabi Help Center

Kajabi help center

Besides phone support calls, emails, and live chats, Kajabi has an extensive knowledge base that covers almost everything you need to know about the platform.

The articles are well-written and easy to understand. Kajabi also categorized the how-to guides based on the process you’re with, whether you’re in the creation, launching, selling, measuring, or scaling stage.

You can access it here.


kajabi webinar

The live webinars are designed to help you get the most out of Kajabi and maximize your chances of success.

Kajabi experts discuss various topics, from getting started to enhancing your skills and scaling your business.

Some examples are:

  • How to Start a Podcast
  • How to Sell Products and Services
  • Introduction to Sales Funnels

The team also hosts live Q&A sessions for new members and existing ones.

You can check the webinar schedule at Kajabi Training Webinars for more Kajabi training.


Kajabi University 2022 Interface

If you’re looking for detailed courses and training materials, Kajabi University is the place to be.

It’s a page where business owners and entrepreneurs can learn how to leverage Kajabi to build their businesses.

Besides the standard how-to guides, Kajabi has marketing, accounting, legal, and list-building courses.

The courses are comprehensive yet concise, so you won’t feel overwhelmed with too much information.

Facebook Group Community

kajabi facebook group community
Facebook Group: https://www.facebook.com/groups/newkajabi/

This active community is excellent for building relationships and learning from other people’s experiences.

Kajabi allows you to give suggestions, ask questions, and provide resources to other users inside the community.


Among the online course platforms, Kajabi is one of the few that takes customer support seriously.

So whether you’re an existing user or just considering Kajabi, you can be assured that you’re in good hands.

Have you tried any of Kajabi’s support features? If not, explore the platform’s support alongside Kajabi’s highlight features with an extended trial!

Kajabi Frequently Asked Questions:

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