Kajabi is one of the sought-after online course platforms for entrepreneurs, coaches, and educators. It offers powerful tools to help you launch online courses and digital products quickly and easily.
But just like any other platform, it’s not suitable for everyone.
If you’ve decided that Kajabi isn’t for you, this article will walk you through canceling your current billing period or trial account.
Canceling Your Kajabi Account
How to Cancel Kajabi Subscription
- Inside your Kajabi dashboard, go to the “Settings” tab.
- Scroll down and select “Billing” settings.
- Click “Cancel Subscription” under the Subscription section.
That’s it! The cancelation will take effect at the end of the current billing cycle, and you will no longer be billed for future payments.
How to Cancel Kajabi Free Trial
If you’re still under the free trial and decided not to pursue a paid subscription, follow these steps to cancel your trial plan:
- Click the account settings on the left sidebar of your dashboard.
- Go to the billing information tab.
- Click “Cancel Trial.”
- Select “Cancel my subscription” to continue.
- Click “Finish cancellation.”
- Choose your reason, then click “Submit Feedback.”
Kajabi will let you use the free trial until the end and will not bill you for any plan.
So if you got a 30-day trial and canceled the subscription 15 days before the end, you will still be able to use the rest of your current trial period until the last day.
Moreover, if you decide to continue with the subscription after canceling the Kajabi trial plan, you can do so by selecting “Restore my account.”
Just remember that once you confirm your subscription, the platform will cancel your free trial and charge you for the current billing period. So be sure to think carefully before making any decisions.
Frequently Asked Questions
Can I Downgrade My Kajabi Account?
Yes. Kajabi allows existing users to downgrade their subscription plan to a more affordable option anytime. For example, if you’re in the Growth plan and want to downgrade to the Basic plan, you can do so without losing any data or content.
Go to Kajabi account settings -> Billing -> Upgrade plan, then select the plan you want to downgrade to.
However, the platform doesn’t allow existing users to downgrade from a paid plan to Build Mode, which is a free plan that will enable you to create now and pay later.
Build Mode is only for new users, so the Growth or Basic plans would be the best option if you’re looking to downgrade your plan.
Can I Get a Refund From Kajabi?
Yes. But Kajabi only provides a 30-day money-back guarantee for first-time users. So if you’re a recurring user, let’s say it’s already your second subscription month. Kajabi won’t provide any refunds.
Kajabi’s support responds fast and helps facilitate refunds smoothly. Just email billing@kajabi.com.
Can I Put My Kajabi Subscription on Hold?
Yes. Kajabi lets you park your account for $29/month. This allows you to keep your content and Kajabi profile, but your members and customers won’t have access to the digital products.
To put your Kajabi account on hold, go to Settings -> Billing -> View plan -> Park account.
Can I Reactivate My Subscription?
Yes. Like canceling, downgrading, or pausing, Kajabi allows you to reactivate your subscription anytime.
Simply go to Settings -> Billing -> Reactivate Account. Once you confirm the reactivation, Kajabi will charge you for the entire billing cycle starting from that day.
Does Canceling My Kajabi Subscription Also Cancel My Customer Subscription Payments Automatically?
No. This is beyond Kajabi’s control, as you’ll need to use third-party payment gateways. You need to collect the fees through your Stripe or Paypal account. Meaning they will still be charged the recurring subscription fee until you cancel it inside your Stripe and Paypal or your customer cancels.
Wrapping It Up
Whether you want to cancel your plan because you’ve found a better Kajabi alternative or are not yet ready to commit to a paid plan, you can do so in just a few steps.
However, you can also consider downgrading or pausing your account so you won’t lose access. Kajabi will make it easy for you to reactivate your subscription whenever you’re ready.
We hope this article helped guide you through the process.
