Did you know that avoiding any missed calls can result in a potential deal loss?
Statistics have reported that an average of approximately 50% of business calls in the industry are missed. Most of these are calls from potential clients ready to buy or engage.
While it’s impossible to answer every call, handling these missed opportunities is something you must master as a business owner.
Luckily, GoHighLevel has a solution for this.
Let’s discuss how the GoHighLevel missed call text-back feature works and why you should use it for your business.
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GoHighLevel Missed Call Text-Back Overview
Did you know replying to a potential customer or lead immediately can increase your conversion rate? Acting within the first five minutes makes you 21 times more likely to move clients forward than waiting 30+ minutes.
You’re running a Facebook ad campaign for your new digital marketing service. You’ll likely get calls from interested parties. Without having this function in your business, you risk losing these leads if they come in after working hours.
With the GoHighLevel missed call text-back feature, you automatically acknowledge your potential client and start the conversation.
Moreover, the platform allows you to take the interaction to the next level by setting up advanced automation. You can do the following with this option:
- Add a delay to the text-back to mimic human response times
- Alert team members about the missed call
- Assign someone to follow up directly if the automated response isn’t enough.
This flexibility ensures that every missed call has the potential to become a meaningful business opportunity, making the missed call text-back a smart addition to any communication strategy.
The Benefits of Using GoHighLevel Missed Call Text-Back
While phone use is declining, research still proves that customers prefer the directness and personal touch of talking to a person. Hence, it’s still an effective channel for your business.
Ignoring this preference isn’t an option when every converted lead plays a key role in business growth, regardless of your industry.
Here’s why integrating this tool into your communication strategy is beneficial:
- Ease of Use. Setting up the missed call text-back is pretty easy, yet GoHighLevel provides enough flexibility for customization. You can edit the message, the timing of its delivery, and the nature of follow-up interactions.
- Automation Options. The platform allows you to tweak various aspects of the automated response, including the delay before sending it out and the follow-up actions, ensuring the approach feels personalized and timely.
- Compelling Call to Action (CTA). This feature enables you to provide compelling CTAs that significantly boost conversion chances. For example, rather than apologizing for a missed call and asking how you might help, you can proactively offer options such as scheduling an appointment, signing up for a webinar, or requesting a demo.
How to Access GoHighLevel Missed Call Text Back
The most basic way to use this is to activate it inside your dashboard.
First, choose a sub-account where you want to use this feature. Then go to “Settings.”
Scroll inside the “Business Profile” section until you see the missed call text-back feature.
Make sure that there’s a check in the box.
You can customize your message and add custom values for a more personal touch. To do that, click the tag icon on the right side of the box.
Test your message before moving forward to see what it looks like and whether everything works well (e.g., custom values or call-to-actions).
Once you receive the sample message, click “Save.”
How to Create Automation for Missed Call Text Back in GoHighLevel
Now, what if you want more control over this function? For instance, you don’t want to simply direct them to book an appointment and want someone from your team to reach out for a better customer experience.
Or maybe you want to send the message not only for no-answer inbound calls but also for those unanswered because your line is busy or directed to voicemail.
The best solution is to create automation. GoHighLevel makes it easy by offering an editable blueprint, so you won’t have to start from scratch.
Here’s what you can do.
- Go to your Automation tab, and create a new workflow. Choose “Recipe – Auto Missed Call Text-Back” from the templates available.
- Click the Trigger tab to choose which call status will receive the automated text. With this recipe, the pre-selected ones are “busy,” “voicemail,” and “no answer.” You can keep them all, remove any, or add more. Then, save the trigger.
- Set the delay or waiting time. Decide how many minutes, hours, or days you want to wait before GoHighLevel sends the automated message. I recommend setting the delay under five minutes to keep your potential customer interested.
- (Optional) You can use the ‘Advanced Window’ to control message delivery times during business hours or on specific days of the week. Save your progress and move to the next part.
- For the Assign User action, you can select one or more team members to take turns and manage missed calls.
- Automatically add tags to the contacts you missed. Select from the existing tags or create a new one by typing it inside the field and hitting “Add New Tag.”
- Now, it’s time to customize the message. You can use the same one from the “Settings” tab or create a new one. You can also add unique content by including custom values, trigger links, or files.
- Add your phone number and test the SMS to ensure everything works. If they do, click “Save Action.”
- The next two actions are for your team members. You don’t have to use both, but sending push and text notifications lessens the chances of missing any prospect or customer call.
- For the push notification, GoHighLevel lets you add your message, choose where the data will appear, and assign the user to this automation.
- Next, you can set up the Internal SMS notification. It’s pretty similar to the push notification, except there’s no redirect page option. Click “Save” once you edit the message and select the user assigned.
- Go to the “Settings” tab and enable “Allow re-entry.” This feature saves you from sending duplicate messages.
- Test your workflow. If the workflow works properly, toggle to “Publish” and click “Save.”
FAQs
How Can I Monitor GoHighLevel Missed Call Text-Backs?
To track the missed calls, link your Google My Business to the appropriate sub-account in GoHighLevel. This setup allows you to monitor responses and interactions directly.
Where Can I Configure the Missed Call Text-Back Message?
You can set up this GoHighLevel feature under sub-account settings in the “Business Profile” section. You can also access it via the “Automation” section using the specific workflow recipe.
Do I Have to Enable the Missed Call Text Back Feature First Before I Can Use It?
GoHighLevel has activated this function by default. You can turn it off or adjust it in the “Business Profile” section under “Settings.”
How Many Auto Call Text-Back Workflows Can I Create Inside My Sub-Account?
The number of automations you can create is unlimited. Still, it’s best to avoid multiple workflows for the same call status to prevent confusion. Ideally, set up one workflow for each type of missed call scenario (i.e., one for no-answer, another for busy, then for cancel calls) to keep things organized.
Conclusion
So that’s how the GoHighLevel Missed Call Text-Back feature ensures that businesses and agencies never miss an opportunity.
If you’re ready to see the difference it can make, try the feature today and sign up for a free trial at GoHighLevel.
