GoHighLevel Conversations – All Communication Channels Handled in One Place

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Juggling multiple platforms to interact with your leads is common. But it comes with its own set of challenges.

You might be buried under hundreds of notifications, and this chaos can lead to missing your next big client or project.

Here’s where GoHighLevel steps in with its Conversations feature. I’ll tell you more about it and how it works in this post. 

GoHighLevel Conversations Overview 

gohighlevel conversations

The Conversations tool serves as a centralized hub where you can receive and respond to messages from many channels: 

  • Voice calls
  • SMS
  • Emails
  • Social media DMs
  • WhatsApp 
  • Google My Business

At first glance, it looks like any other inbox. But click on a conversation, and you’ll uncover valuable details – your contact’s name, email, phone number, tags, and even the active campaigns and workflows they’re part of. 

Having this data at your fingertips allows you to send more personalized messages. But there’s so much more you can do with this tool.

  • Create an Opportunity. You can add leads to a specific stage in your pipeline with a click. 
  • Book Appointment. Scheduling a meeting has always been challenging. With a few clicks, you’ve secured a new potential client.
  • Include Contacts in Workflows. You can quickly integrate your contacts into ongoing workflows or start a new one. 
  • Remove Chats. Keep your inbox pristine by deleting redundant or outdated conversations.

How Does GoHighLevel Conversations Work?

Here’s the list of the main features and what you can do with them.

Conversation Inbox

gohighlevel conversation inbox

Finding the “read” and “unread” messages within the conversation dashboard is straightforward.

It prevents you and your team from repeated efforts and ensures every customer gets the attention they deserve.

But what’s great is you can also add automation. For example, a customer replies to an email with the phrase “interested.” You can set a GoHighLevel trigger that marks that message as “read” and then send an internal notification to your team.

To set this up:

  • Click “Automation” on the sidebar and select or make a Workflow.
gohighlevel workflow list
  • Select the “+” to add an action for the trigger.
gohighlevel mark as read workflow
  • Choose “Edit Conversation” to modify your automation. Don’t forget to click “Save.”

Bulk Actions

gohighlevel conversation actions

Bulk actions are the epitome of efficiency. The Conversations tool allows you to take action and handle up to 100 messages with a single click. 

The bulk actions tool allows you access to options like delete, star, unstar, mark as unread, and mark as read. So you can instantly organize and declutter your inbox or highlight important messages. 

Filter and Sort Options

The Conversations feature also aims to make the process of finding messages painless with its intuitive filtering options.

gohighlevel quick filters

Additionally, the sort option lets you organize messages from the latest to oldest or oldest to the latest. These two help catch up on recent communications or revisit older, unresolved queries.

You can find the filter and sort tools just above the chat box.

gohighlevel conversation filter

CC and BCC

gohighlevel conversation bcc cc create opportunity

Last but not least, the Conversations also supports CC and BCC options. 

While CC keeps all recipients in the loop, BCC allows for more discreet communication, perfect for internal notes or sensitive information.


Can I use GoHighLevel Conversations on the mobile app?

Yes. You can check SMS and other messages and then respond to them inside the GoHighLevel mobile app

Is there a limit on the number of messages I can store?

You get unlimited messages no matter what HighLevel plan you’re on. You can have as many messages as possible inside the GoHighLevel conversation dashboard.

Can I integrate Conversations with third-party tools?

Yes. You can connect your social media apps like Facebook, Instagram, and WhatsApp. It also integrates with an email service like Lead Connector and an SMS or phone service like Twilio. 


GoHighLevel Conversations takes your communications as an agency business to the next level.

It’s efficient, saves time, and offers a robust suite of features designed to simplify and optimize customer interactions. And it works for any industry.

If this sounds like the solution you’ve been searching for, you can try it with GoHighLevel’s free trial

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